ORDERS, SHIPPING, RETURNS, & WARRANTY
Human hands and human eyes; we make mistakes.
We want to correct them.
OUR PROMISE
Butter Pat products are made to last a lifetime, maybe a couple. We will repair, replace or refund any cast iron purchase that does not meet this standard.
Small negatives, surface blemishes (especially those NOT on the cooking surface) and seasoning irregularities are evidence of the hand-cast nature of our product and are in no way detrimental to the use of your cookware. Discoloration of your pan with cooking should be expected and is normal.
Every pan goes through a final five-point inspection before shipping, but our product IS hand-cast and cosmetic judgments can certainly be subjective. We encourage you to keep function in mind when judging small imperfections.
RETURNS
If, within 45 days of receiving your pan, you are not satisfied with our product you may return it in the original shipping box for a refund less the original cost of shipping as well as return shipping costs.
Email us at info@butterpatindustries.com, include your order number and the reason for your return. We’ll email you a return shipping label.
Refunds will be processed within 14 days.
Note: Products that have been used within 45 days of receipt and are devoid of any manufacturing defects are not eligible for returns.
Note: Unfortunately, we are unable to accept returns on orders shipping internationally at this time.
EXCHANGES
If the pan you ordered isn’t quite the right size, we will be happy to help you with an exchange. Send us an email at info@butterpatindustries.com. Shipping charges apply..
ORDERS, SHIPPING and DELIVERY TIMES
Our molds are poured individually, by hand, and not by mechanical molding machines. It takes about 21 days to make a Butter Pat pan. It’s a slow process at best and our capacity is very limited. Your order is placed in a first-come first-served queue.
If your size is IN STOCK, it should ship within ten days of your order, or less.
If your size is PRE-ORDER, it is not in stock and your order puts you in a first-ordered/first-delivered queue with other orders for this size. Generally pre-orders ship in about nine weeks.
But sometimes it takes much longer… let us explain why.
Not every Butter Pat pan is destined to become a family heirloom. The scrap-rate for a batch of our molds can increase simply from higher humidity levels, a change in ambient air temperature, or a misguided hand tool.
We scrap – more or less - 20% of all the molds we make, but it is the fluctuation in this scrap-rate that makes estimating inventory levels and delivery dates so unpredictable. Sometimes we scrap more and sometimes we scrap less. It is always unpredictable.
Just as a note, your choice of shipping service will only determine how long your order is in transit, not how soon the order leaves our shop.
We are not responsible for delayed, lost or stolen packages. We do, through the outside vendor Route, offer shipping insurance.
We are not responsible for duties, taxes and customs clearance charges on International Orders.
LOST, STOLEN, OR DAMAGED PACKAGES
We offer Route Package Protection on every order made with Butter Pat Industries. Route package protection is offered to our customers at its cost.
If a customer declines to use Route package protection coverage, Butter Pat Industries will not be responsible for lost, damaged, or stolen shipments -- nor is Butter Pat Industries obligated to replace any items, should Route coverage be declined.
To learn more about Route, please visit: Route.com
MULTIPLE ITEMS
Multiple items will be shipped in the smallest number of boxes to single addresses.
If you prefer multiple items to ship to a single address, but in separate boxes, please place separate orders.
Orders to be shipped to separate addresses should be placed as separate orders.
