Orders, Returns, & Warranty
Human hands and human eyes; we make mistakes.
We want to correct them.
Butter Pat products are made to last a lifetime, maybe a couple. We will repair, replace or refund any purchase that does not meet this standard.
Small negatives, surface blemishes (especially those NOT on the cooking surface) and seasoning irregularities are evidence of the hand-cast nature of our product and are in no way detrimental to the use of your cookware. Discoloration of your pan with cooking should be expected and is normal.
Every pan goes through a final five-point inspection before shipping, but our product IS hand-cast and cosmetic judgments can certainly be subjective. We encourage you to keep function in mind when judging small imperfections.
If, within 45 days of receiving your pan, you are not satisfied with our product you may return it in the original shipping box for a refund less the original cost of shipping as well as return shipping costs. Email us at email@example.com, include your order number and the reason for your return. We’ll email you a return shipping label.
If the pan you ordered isn’t quite the right size, we will be happy to help you with an exchange. Send us an email at firstname.lastname@example.org. Shipping charges apply..
ORDERS, SHIPPING and DELIVERY TIMES
Our molds are poured individually by hand, not by mechanical molding machines. It takes about 21 days to make a Butter Pat pan. It’s a slow process at best. Your order is placed in a first-come first-served queue. If your size is in stock, you should receive your pan in about ten days.
If it is not in stock the wait is generally about three weeks, sometimes longer… let us explain why.
Not every Butter Pat pan is destined to become a family heirloom. The scrap-rate for a batch of our molds can increase simply from higher humidity levels, a change in ambient air temperature, or a misguided hand tool. We scrap – more or less - 20% of all the molds we make, but it is the fluctuation in this scrap-rate that makes estimating inventory levels and delivery dates so unpredictable.
In addition, your choice of shipping service will only determine how long your order is in transit, not how soon the order leaves our shop.